Privacy Policy

1. Introduction

This Privacy Policy explains how OXT Stream collects, uses, and protects your personal data when you use our digital subscription marketplace. We are committed to ensuring your privacy is protected and your data is handled securely.

2. Information We Collect

We collect information you provide directly to us, such as your full name, email address, and authentication credentials (securely hashed) when creating an account. We also collect transaction data, wallet recharge history (including UTR numbers), and any support queries you initiate.

3. Automatically Collected Data

To prevent fraud and maintain the security of our platform, we automatically collect technical information such as your IP address, browser type, device information, and login timestamps. This data is actively used in our rate-limiting and anti-fraud monitoring systems.

4. How Your Information Is Used

Your data is strictly used to:

• Facilitate transactions and deliver your purchased digital subscriptions.
• Verify wallet recharges and process refunds.
• Monitor for suspicious, fraudulent, or unauthorized reselling activities.
• Communicate with you regarding your orders or support requests.

5. Authentication and Security

OXT Stream uses industry-standard NextAuth for highly secure authentication. All passwords are encrypted using bcrypt hashing before being stored in our enterprise-grade Neon PostgreSQL database. Your plain-text password is never visible to anyone, including our administrators.

6. Third-Party Service Providers

We do not sell, trade, or rent your personal identification information. We may share generic aggregated data with trusted partners. We utilize specific third-party providers (like Neon for secure data hosting, and Cloudinary for secure image storage of payment proofs) purely to operate our infrastructure.

7. Cookies and Tracking

We utilize highly secure, HTTP-only cookies to maintain your login session. We do not use intrusive third-party marketing trackers or cross-site tracking cookies. If you disable session cookies, you will not be able to log in or use the platform.

8. Data Retention

We retain your personal information, order history, and wallet transactions for as long as your account is active, or as needed to resolve disputes and enforce our strict anti-fraud policies. Banned account data is retained permanently to prevent the user from creating new accounts.

9. Your Rights

You have the right to request access to the personal data we hold about you. Due to the nature of digital goods and fraud prevention, requests for complete data deletion may be denied if you have a history of transactions or are actively banned for policy violations.

10. Contact Us

For any privacy-related concerns or questions about how we handle your data, please contact our official WhatsApp Support channel.